FAQ
FAQ
What products do you manufacture?
We specialize in the customized production of 4G/5G eSIM portable hotspot routers and mobile signal boosters.
What industries are your products used in?
Business travelers, international tourists, eSIM data service providers, as well as work scenarios with poor mobile network coverage in remote areas, such as energy and mineral mining, field scientific research and ecological environmental protection, infrastructure construction and inspection, long-distance cross-border logistics and transportation, outdoor cultural tourism and media live broadcast.
Do you offer customization or OEM/ODM services?
Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.
Can I customize the packaging?
Yes, neutral or custom logo packaging is available upon request.
Are your products certified?
We can provide certifications including FCC, CE, etc., and specific certificates can be confirmed according to customer requirements.
How can I get a quotation?
Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Can I get a sample first? How long does it take?
Yes, samples are available. It usually takes 30–50 days depending on the complexity.
What’s the lead time for bulk orders?
Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the order.
Where is your factory located? Can we visit?
Our factory is located in Zhejiang/Jiangsu/Guangdong, China. You're welcome to visit anytime.
What payment methods do you accept?
We accept T/T, L/C, PayPal, Alibaba Trade Assurance, etc.
Do you offer after-sales service?
Yes, we provide warranty support. If there's a quality issue, we offer returns or replacements.
We would love to hear from you.
Dongguan Sunhans Technology Co., Ltd.